Simple and Secure Fragrance System Shopping
Purchasing products and professional scenting systems on the PARDON FRAGRANCE website is designed to be simple, transparent, and tailored to the modern online shopping experience. Our goal is to provide customers with a secure ordering process, clear product information, and reliable support throughout the entire purchasing and device usage process.
All products, fragrance refills, and scenting systems are presented with detailed information about their functionality, compatibility, and recommended use, helping customers choose the solution that best suits their space and needs.
Orders and Payment
All prices on the website are stated in euros (€). Payment can be made using the available online payment methods or according to the terms specified during order confirmation. Once an order has been successfully placed, the customer receives a confirmation containing the basic information about the purchase and delivery.
PARDON FRAGRANCE reserves the right to change prices, product descriptions, and availability without prior notice. Confirmed orders are processed according to the terms applicable at the time of purchase.
Delivery and Shipping
Products are delivered through available courier services and logistics partners. Delivery times may depend on the customer's location, product availability, and order processing time. Once the shipment has been dispatched, the customer receives information about the delivery status and shipment tracking, where available.
For professional rental and installation systems, delivery and installation details are arranged individually according to the requirements of the space and the selected service package.
Returns and Complaints
Customers have the right to submit a complaint in the event of a technical defect or damage to the product caused during transport. Products may be returned within the legally defined period, provided that they have not been used and are returned in their original packaging with all accompanying equipment.
Due to the nature of the products, opened and used refills and fragrance oils cannot be returned, except in cases of a manufacturing defect or incorrectly delivered product.
Professional Systems and Rental
PARDON FRAGRANCE also offers professional scenting systems through monthly and annual rental packages. These packages may include device installation, regular system maintenance, refill replacement, and technical support, depending on the selected service model.
Contract terms, service duration, and maintenance arrangements are defined individually for each commercial space and type of scenting system.
Support and Contact
For any questions regarding our products, orders, delivery, or professional scenting systems, customers can contact our team through the contact form or the available contact information provided on the website.